Frequently Asked Questions

Please read our FAQ before sending us a message.


No, You can place an order without having a al3aby user account. No sign-up or login required to order!

If you do sign up to be a al3aby user (hey, it’s FREE!), you can create a profile, tracking your order history, and keep track and store your order history!

Which payment methods are accepted in al3aby ?

Currently we offer various safe and secure payment methods:

– KNet
– Visa
– MasterCard

How long will delivery take?

We will deliver your items as soon as possible.

How secure is shopping in al3aby?

Absolutely! All of our checkout pages are processed on a secure server. When you complete your order on our site, there is a lock icon in the address bar https://. The S and the lock means you’re on a secure server. We also scan monthly to ensure security in our website.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or at the following work day.

Do I receive an invoice for my order?

You should have received an invoice in the order confirmation email that we sent you right after your payment was processed. You can check the junk folder if not please contact us so we can help you.


You can return or exchange your product within 14 days of purchase.

The returns process requires two simple steps:

1. Return the relevant products by calling customer care at 98009932 as soon as possible in the same condition as supplied, in their original packaging.

2. Carry the relevant invoice

Please note that the duration is in accordance to the relevant applicable laws in Kuwait , and in case of offers, special conditions are to be applied.

Send us an email

    Contact information

    For inquiries regarding your order on, account or al3aby online experiences

    Whatapp: 98009932