Thank you for shopping at Al3aby. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.


You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at 22431119 and send your item to our address.

Non-Returnable Items

Certain items are non-returnable. These include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Contact Us

If you have any questions about our Return And Exchange Policy, please contact us:

Address for Returns:

Kuwait City, Sharq, Khalid Ibn Al waleed St
Al khazmi bilding 9, First floor, office 4

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Date edit 06/07/2024 V3.1